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30_Thesis/sections/00_introduction.tex

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+\chapter{Introduction}
+\label{ch:Introduction}
+
+\section{Motivation}
+\label{sec:Introduction:Motivation}
+
+Product configuration supports companies in their sales process, it reduces costs and decreases time needed to produce an offer for a product \cite{shafieeCostBenefitAnalysis2018}. Usually configuration is done by one user but for complex decisions the risk that a single user will make mistakes increases therefore making the decision in a group can yield better results \cite{felferningGroupBasedConfiguration2016, felfernigGroupDecisionSupport2011}. Unfortunately groups are not immune to group biases and group dynamics that can reduce the benefits of group decisions \cite{kerrBiasJudgmentComparing1996}.
+There exists work on recommender systems for configuration and there are recommender systems for groups but there has not been any work on how to combine these. A recommender system, can help reduce influence of group behaviour and thereby increases the benefit of groups making more rational decisions than individuals \cite{charnessGroupsMakeBetter2012}.
+
+\section{Research Question}
+\label{sec:Introduction:ResearchQuestion}
+\begin{enumerate}
+    \item How can decision-making in group configuration processes be supported (through recommender systems)? (central question)
+    \item Which requirements do configuration systems for collaborative decision-making have and how could such a system look like?
+    \item How does group hierarchy and structure influence the decision-making process in group based configuration scenarios?
+\end{enumerate}