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hannes.kuchelmeister
2020-04-27 16:42:57 +02:00
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30_Thesis/sections/00_introduction.tex
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@@ -4,7 +4,7 @@
\section{Motivation}
\label{sec:Introduction:Goals}
Customers and sales people used to be faced with big catalogues that describe how a complex product can be build. These catalogues specified what is possible to combine but it was easy to make mistakes. The sales process took a long time because orders had to be manually validated. With the advent of mass customization these issues started to be addressed. In mass customization a configurator is used. The configurator has a rulebook that contains all the attributes of a product, their corresponding characteristics and rules on how these can be combined. A system like that allows to reduce the workload and cost of sales \cite{shafieeCostBenefitAnalysis2018}. "[...] [P]roduct configuration is seen as a team activity with divergent interests" \cite{mendoncaCollaborativeProductConfiguration2008} and therefore research in the field of group-based configuration started receiving more attention.
Customers and sales people are faced with big catalogues that describe how a complex product can be build. These catalogues specify what is possible to combine but it is easy to make mistakes. The sales process takes a long time because orders have to be manually validated. With the advent of mass customization these issues are addressed. In mass customization a configurator is used. The configurator has a rulebook that contains all the attributes of a product, their corresponding characteristics and rules on how these can be combined. A system like that allows to reduce the workload and cost of sales \cite{shafieeCostBenefitAnalysis2018}. "[...] [P]roduct configuration is seen as a team activity with divergent interests" \cite{mendoncaCollaborativeProductConfiguration2008} and therefore research in the field of group-based configuration starts receiving more attention.
To give an idea of situations that can use group-based configuration, here are some examples:
\begin{itemize}
\item A company's lorry fleet (e.g. driver, purchasing-manager, marketing manager)